Products are delivered by DHL, for which tracking service is available.
The courier delivers from Monday to Friday, both in the morning and the afternoon.
Pomandère will not be held responsible for any failure by the courier company to complete timely delivery.
In the case of deliveries to receptions (signed for by the receptionist), Pomandère will not be held responsible for the package arriving at the final recipient.
At the time of delivery, the Client shall be required to check:
That the number of packages delivered corresponds to the number shown on the delivery note;
That the packaging is intact, not damaged, or wet or spoiled, including with reference to the materials used for sealing (adhesive tape or metallic strapping).
Any damage to the packaging and/or to the product or any lack of correspondence in the number of packages or the details,must be notified immediately by indicating the nature of the problem on the delivery note for the product, which shall be returned to the carrier. Any problems with reference to the physical integrity, correspondence or completeness of the goods received must be notified within 14 days upon delivery, in accordance with the methods set out in this document.
Shipping costs depend on the destination and the weight/volume of the package. You can see the shipment cost online at the end of the order process, before confirmation of the order.
Orders are dispatched 24 hours following receipt of your order, after which delivery times are 1-2 working days in Europe, and 3-5 working days for countries outside Europe. Delivery of your order may be delayed due to the product(s) being temporarily unavailable; failure by the courier company to complete timely delivery; unforeseen or uncontrollable circumstances; or due to public holidays. In case of payment by credit card or PayPal, your order may be delayed if the payment is not authorized or if there are insufficient funds. If you have not received your order after 8 working days (excluding Saturday and Sunday), please contact Customer Services at firstname.lastname@example.org. The lead times for delivery indicated by Pomandère are merely indicative and a delay to the same, or any delivery made with subsequent split consignments shall not entitle the Client to refuse the delivery or request compensation or indemnity.
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